Client Executive – Employee Benefits
Position Description
The Client Executive is responsible for retaining clients through a combination of relationship building acumen, technical guidance, carrier negotiating skills, and industry insight.
The Client Executive develops an annual work plan with the client. Through a discovery process employee benefit goal, service needs, regulatory requirements, and insurance contract considerations are identified. The Client Executive actively peer reviews internally created materials and carrier issued summaries and contracts.
Timeliness, accuracy, a passion for the benefits industry, collaboration with clients, fellow team members, and carrier partners is essential.
Reports To
Managing Director – Employee Benefits
Essential Functions
- Client Relationships: Ability to build trust with the client and to be viewed as a professional advisor.
- Technical Guidance: Demonstrate knowledge and solid judgment in the analysis of government regulations, carrier contract terms, complex claim issues, stop loss coverage, funding approaches, and tax advantaged programs including FSA, HSA, and HRA.
- Carrier Negotiations: Proven ability to negotiate favorable terms for clients while maintaining carrier relationships that are based on integrity and mutual respect.
- Stewardship Process: Implement and execute the annual work plan. Actively communicate with the client through meeting notes, clearly written e-mails, and active participation in the creation of annual stewardship reports as required. The Client Executive is expected to perform written analysis as needed, create basic PowerPoints, and to create Excel worksheets for basic analysis.
- Industry Insight: Ability to converse about industry trends and their impact to the client, including new products, services, population health, and approaches to benefits delivery. Broad understanding of human resources needs and challenges in the operation and success of a business, non-profit, or public entity.
Competencies
- A passion for delivering an A+ client experience
- Carrier negotiation skills
- Curiosity about business and the benefits industry
- Ability to write with clarity and purpose
- Desire to work in a team environment
- Relationship building skills – clients, carriers, and associates
- Project management – design, implementation, execution
- Proficiency in Microsoft Excel (basic)
- Proficiency in Microsoft PowerPoint (basic)
- Proficiency in Microsoft Word (intermediate)
- Employee benefit program knowledge: products, contract features, ERISA (as applied to the management of health and welfare plans)
- A commitment to accuracy and peer review
Supervisory Responsibility
None
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, cell phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Position Type / Expected Hours of Work
Full Time Position – 40-hour work week
Required Education & Experience
- Successful candidates will have at least five years of experience successfully managing and growing client relationships in the employee benefits industry.
Preferred Education & Experience
- Demonstrating niche expertise (e.g. ERISA, Human Resources, Plan Funding) will be a plus.
- A bachelor’s degree is preferred but not required.
- Industry professional designations such as CEBS or similar are desired.
